Because the products we distribute are research chemicals sold for research use only, and their integrity depends on proper handling, our refund and return policy is necessarily limited. Please read this policy carefully before ordering.
1. Order cancellations
You may request to cancel an order by emailing hello@bostonamino.com before it has shipped. If the order has not yet been processed for shipment, we will cancel it and issue a full refund to the original payment method. Once an order has shipped, it can no longer be cancelled and is subject to the return terms below.
2. Returns
For the safety, purity, and integrity of research materials, we generally cannot accept returns of products once they have shipped or been opened. We are unable to verify the storage or handling of a product once it has left our control, so opened or shipped research chemicals are not eligible for return or resale.
3. Damaged, defective, or incorrect shipments
We stand behind what we ship. If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at hello@bostonamino.com with your order number and photos of the issue. If we confirm the problem, we will provide a replacement or a full refund at no additional cost to you.
4. Non-delivery and lost packages
If tracking shows your package was not delivered, contact us within 14 days of the expected delivery date and we will investigate with the carrier and make it right with a replacement or refund where appropriate.
5. Certificate of Analysis discrepancies
Every batch ships with a Certificate of Analysis. If the material you receive does not match the COA for its lot, contact us and we will replace the product or refund your purchase.
6. Refund processing
Approved refunds are issued to the original payment method. Please allow a reasonable number of business days for the refund to appear, depending on your payment provider.
7. How to request a refund or report a problem
Email hello@bostonamino.com with your order number and a description (and photos, if applicable). Our team will respond promptly.
This policy is provided for general information and does not constitute legal advice. Boston Amino LLC recommends review by qualified legal counsel, and that this policy be kept consistent with the terms shown at checkout in the store.